kombo99 Platform Privacy Notice
This page describes what we collect when you use kombo99 and how we keep that data protected. We at kombo99 collect personal information to verify your identity, process your payments, deliver our services, and comply with applicable law. We do not sell or rent your data to third parties for marketing purposes.
Our commitment is to be transparent about what information we gather, why we gather it, and how long we hold it. We use industry-standard encryption and access controls to safeguard your personal data against unauthorized access, loss, or misuse.
If you have questions about your privacy on kombo99, contact our team via live chat, email, or in-app messaging. We respond in Indonesian and English during business hours.
What We Collect at kombo99
We collect several types of information when you use kombo99. Your account data includes your email address, password hash, chosen username, phone number, and date of birth. We ask for this information during registration and use it to verify your identity and keep your account secure.
Before your first withdrawal, we collect identity and address information. This includes a scan or photograph of your government-issued ID (passport, national ID card, or driver's license) and proof of residential address such as a recent utility bill or bank statement. We store these documents securely and keep them for as long as your account is active, plus a period required by applicable law.
We collect payment information related to deposits and withdrawals. This includes the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers from mobile banking, local payment, online payment, e-wallet), transaction amounts, and transaction timestamps. We do not store your payment credentials — your bank or e-wallet provider handles that directly.
We record your gaming activity on kombo99. This includes which live-dealer tables you join, how much you wager, which bets you place, your win and loss outcomes, and the duration of your sessions. We keep this data to resolve disputes, detect fraud, and understand platform usage patterns.
How We Use Your Information
We at kombo99 use your data to deliver our service. Your email and password allow you to log in. Your identity verification ensures you are the owner of your account and eligible to deposit and withdraw. Your payment information is used to process deposits and withdrawals and to match withdrawal requests with your registered bank or e-wallet account.
We use your activity data to detect fraud and abuse. If we notice unusual patterns — for example, multiple accounts sharing the same IP address or rapid high-value deposits followed by immediate withdrawals — we investigate further to protect the platform and other users.
We use aggregated, anonymized data to improve kombo99. We analyse which games are popular, which payment methods are preferred in Jakarta, Surabaya, and other regions, and which features users find valuable. This helps us make the platform faster and more reliable.
Data Retention at kombo99
We keep your account information as long as your account is active. If you close your account, we retain your data for a period required by applicable law, which is typically five to seven years. This retention period is necessary to respond to disputes, comply with anti-money-laundering regulations, and maintain transaction records.
Game activity records and transaction history are retained for the same duration. Live-dealer game recordings are kept for at least one year to allow us to resolve disputes if you question an outcome.
Your Rights and Our Commitments
We at kombo99 recognize your right to access, correct, and delete your personal data, subject to applicable law and our regulatory obligations. You can request to see what information we hold about you by contacting our support team. We will provide this information within fourteen days.
You can request corrections to your personal information if it is inaccurate. However, we cannot alter identity documents or game records, as these are used for compliance and dispute resolution. If you believe your personal data is incorrect or incomplete, describe the issue in your request and we will review it.
You may request deletion of your account and associated data after you have no active bets, outstanding withdrawals, or regulatory holds. We will delete your account data within thirty days of your request, except data we are required to retain by applicable law.
Key points
- We collect account, identity, payment, and gaming activity information
- Your data is encrypted and protected by access controls
- We share data only with payment processors and identity verification services
- You can request to see, correct, or delete your personal data
- We retain data for the period required by applicable law
- Our privacy practices comply with data protection regulations in jurisdictions where kombo99 operates
Cookies and Tracking
Our website uses cookies to keep you logged in, remember your preferences, and detect fraud. A cookie is a small file stored on your device that helps us recognize you when you return to kombo99. These cookies do not track you across other websites — they work only on our platform.
You can disable cookies in your browser settings, but this may prevent you from using parts of kombo99 properly. For example, you may not be able to stay logged in, and our fraud-detection system may require additional verification steps.
International Data Transfers
Our servers may be located outside Indonesia. When you use kombo99, your data may be transferred to and stored in data centres in other countries. We ensure that such transfers comply with applicable data protection standards and that your data receives equivalent protection regardless of its physical location.
Contact Us About Your Privacy
If you have questions about how we handle your data, believe we have violated your privacy rights, or wish to exercise your rights as described above, contact our support team. You can reach us via live chat in your kombo99 account, email, or in-app messaging. We respond to privacy requests within fourteen days during business hours. We at kombo99 are committed to addressing your concerns promptly and transparently.